Workplace AI - Claude Strategy, Change & Adoption - Senior Consultant

CAPGEMINI INVENT -------------------- At Capgemini Invent, we believe difference drives change. With over 2,300 inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. The AI \& Digital Workplace tribe within our Business Technology practice empowers clients to redefine how work gets done – transforming collaboration, productivity, and employee experience through AI and digital technology, and organisational change. We work at the intersection of people, processes, and platforms to drive sustainable behavioural and cultural shifts. We help clients move beyond technology deployment to workforce transformation. Drawing on deep expertise in change management and AI strategy, we help organisations accelerate adoption of frontier AI such as Anthropic’s Claude, realise measurable business value and build sustainable AI-enabled ways of working. YOUR ROLE ------------- As Claude Strategy, Change \& Adoption Consultant you will help our clients set the strategic direction for Anthropic’s Claude in the workplace, and then make it land. You will pair technology strategy with the change, communications and adoption craft needed to turn Anthropic's Claude into everyday productivity and a genuinely AI-enabled workforce. In this role you will play a key part in: * Setting the Claude adoption strategy: Shaping a clear strategic vision for Claude in the enterprise – spanning Claude Chat, Cowork and Claude Code, and the projects, skills and connectors that make them useful – aligned to security, data and automation capabilities. * Driving adoption: Designing and delivering user-centric change and adoption campaigns at scale that tackle AI scepticism, build capability and embed new ways of working. * Proving the value: Helping define value KPIs and track benefits from pilot to enterprise scale, so each wave of investment is backed by evidence from the last. * Leading complex engagements: Owning delivery excellence on Claude strategy and adoption workstreams, escalating and de-risking complex situations as the technology evolves. * Growing the practice: Helping develop the Claude portfolio and client relationships to generate new opportunities and revenue, and coaching colleagues towards high performance and a positive culture. As part of your role, you will also be expected to drive the following activities: Client Advisory and Delivery * Strategy and Vision: Develop AI workforce transformation strategies, advising senior stakeholders on Claude’s capabilities, adoption strategy across workforce groups and business functions, business change requirements, and opportunities to create value through AI-enabled ways of working. * Ways of Working Reinvention: Lead work redesign initiatives that use AI to enhance productivity, employee experience and organisational outcomes through future-state practices, AI-enabled workflows and effective human-AI collaboration. Facilitate workshops to understand current and future ways of working. * Change and Adoption: Drive organisational change and adoption projects from pilot-to-scale that enable successful Claude deployment through communications, training, engagement, leadership alignment and persona-led adoption plans. Tackle AI scepticism and respond to concerns to increase trust. * Training and Facilitation: Design and deliver the enablement sessions, from foundational training on Claude Chat through to hands-on labs on Cowork projects, skills and connectors, and Claude Code for technical teams. * Community and Sustainment: Stand up champion networks, reusable skill and prompt libraries, and onboarding assets that sustain adoption as the Claude estate and feature set evolve. Be innovative! * Benefits Tracking and Value Realisation: Support value measurement across the programme. * Senior Stakeholder Engagement: Drive executive engagement and value communications activities, helping senior stakeholders communicate the vision for AI, demonstrate outcomes and align business and technology leaders around Claude adoption. In summary you will be required to: * Drive client workshops and transformation workstreams. * Manage small consulting teams and workstreams. * Develop high-quality client deliverables and recommendations. * Facilitate discussions with business, technology and change stakeholders. * Translate complex AI concepts into practical business outcomes. * Build trusted relationships with senior client stakeholders. Capability Development * Inspire clients with thought-leadership on AI and Claude trends for the workplace, and opportunities to direct their investment towards transformative work – led by ethical principles. * Contribute to inventing new frameworks that map the benefits, adoption and productivity metrics of frontier AI to business outcomes, continuously strengthening the AI business case. * Drive experimentation on Claude adoption approaches to explore new ways to serve our clients and stay at the forefront of innovation. * Identify opportunities to accelerate your team’s upskilling in Claude, investing in new training and certifications to keep pace with the technology. * Stay informed of competing technologies and assess the feasibility of deploying Generative and Agentic AI solutions such as Claude, ChatGPT Enterprise, Microsoft Copilot and Google Gemini. Business Development * Support responses to bids, RFPs, RFIs and proposals, embedding the required governance to meet deadlines and quality. * Collaborate with stakeholders across Capgemini to understand client needs and shape new deals with expert solutions. * Drive solution development, including input into staffing, skill requirements and functional ideation across the delivery lifecycle. * Contribute to the development of our enterprise Claude propositions and the supporting value cases. YOUR PROFILE ---------------- Capgemini Invent DNA * Highly collaborative, able to expand your network within Capgemini to promote the Workplace AI offerings whilst advocating for other teams’ capabilities to your clients. * A passion for continuous learning and a willingness to develop those around you – both clients and colleagues. * Drive performance and continuous improvement, inspiring and celebrating a culture of boldness. Leadership * Getting buy-in and aligning senior business and technical leaders on the benefits of AI technology, using strong communication, presentation and analytical skills. * Ability to build, grow and coach cross-functional teams, driving cohesion and contributing to the wellbeing of your people. * Upholding strong ethical values, consistently making the conscious choice to ‘do the right thing’ in business and in leading your team. Business and Methods * Ability to shape and convey compelling storytelling around our Workplace AI offers and the business value on offer. * Proven experience designing and delivering change, communications and adoption at scale, with tangible behavioural results and the numeracy to evidence them. * Proven experience applying strategy and innovation approaches to solve complex, analytical and technical business problems. * Confidence designing and facilitating training and workshops for audiences ranging from graduates to executives, in person and remotely. * Strong project management skills, well-versed in agile principles, and confident managing timelines, budgets and resources. Technical * Hands-on working knowledge of Claude across Claude Chat, Cowork and Claude Code, sufficient to design and facilitate training and workshops on each. This means practical fluency with projects, skills and connectors (MCP), and judgement about which surface suits which kind of work. * Enough understanding of how Claude is deployed and administered in an enterprise to design enablement that keeps users inside the guardrails, plus awareness of Microsoft Copilot for the many clients running both. * Understanding of Generative and Agentic AI risks and the ability to assess and mitigate them within an adoption programme. * Understanding of the ethical considerations of AI, how it can be affected by human bias, and techniques to address this. Certification and Experience * Professional degree (Bachelor’s level or above). * Relevant technology certifications are nice to have (e.g. Anthropic’s Claude certifications, Microsoft). * Hands-on experience with Generative and Agentic AI solutions, Claude in particular. * Experience driving change, training and adoption for another enterprise AI platform (for example Microsoft 365 Copilot, ChatGPT Enterprise or Codex) is also valuable. * Ideally currently working in a consulting firm, with at least 4 years of consulting experience. WHAT YOU'LL LOVE ABOUT WORKING HERE --------------------------------------- Glassdoor Recognition We are delighted to be in the top 10 for the ‘Glassdoor Best Places to Work UK 2025’. Received this accolade for 4 consecutive years, to see what it’s like to work at Capgemini Invent, visit our Glassdoor page. Flexibility to Work Your Way You will have the freedom to structure your day in the way it works best for you. We prioritise our output more than the number of hours we work. Hence, one of our key values is ‘Freedom’. You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Your Wellbeing You’d be joining an organisation which puts your wellbeing at the top of its priority with over various health \& well-being communities and monthly surveys. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. You will have the freedom to express your ideas to your colleagues who are attentive to your ideas and viewpoints. This is encouraged as that’s what makes us an innovative workplace. Hence, one of our key values is ‘Boldness’. Regular Promotion Cycles Furthermore, we truly believe in the importance of recognising people for their great work, which is why we have regular promotion cycles to compensate people. NEED TO KNOW ---------------- At Capgemini we don’t just believe in Diversity \& Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: * Declare they have a disability, and * Meet the minimum essential criteria for the role. Please opt in during the application process. CSR ------- We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. ABOUT CAPGEMINI ------------------- Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22 billion.