AI Agent Builder & Automation Specialist

£28,000 - £38,000 DOE | Full Time | Onsite | Wolverhampton | UK Applications Only The Big Phone Store is one of the UK's leading refurbished technology retailers and an award-winning employer recognised for customer service, workplace culture, sustainability, growth and innovation. Artificial Intelligence is becoming a core part of how we operate, and we're looking for an ambitious AI Agent Builder \& Automation Specialist to join our growing AI team. This role is perfect for someone who loves technology, enjoys solving problems and gets excited about finding smarter ways of working. You'll help build AI agents, automate business processes, improve workflows and support teams across the business. From customer service and recruitment to ecommerce, marketing and operations, you'll identify opportunities where AI can save time, increase efficiency and improve results. We're not looking for a researcher or academic. We're looking for someone who enjoys building things, testing ideas and using AI to solve real business problems. Key Responsibilities * Build and maintain AI agents for different departments * Identify opportunities to automate manual processes * Create workflows that improve efficiency and productivity * Support teams with AI tools and automation solutions * Research and test emerging AI technologies * Develop internal AI tools and solutions * Connect systems and platforms through automation * Monitor performance and improve existing workflows * Create documentation and best-practice guides * Help drive AI adoption across the business Skills Needed Essential Skills \& Experience * Strong interest in Artificial Intelligence and automation * Experience using AI tools such as ChatGPT, Claude, Gemini or similar * Strong problem-solving skills * Ability to identify inefficiencies and improve processes * Good understanding of business operations and workflows * Excellent communication skills * Ability to learn new technologies quickly * Strong organisational skills and attention to detail * Self-motivated with a proactive approach Desirable Skills \& Experience * Experience building AI agents * Experience with automation platforms such as n8n, Make, Zapier or similar * Experience creating workflows and automations * Understanding of APIs and system integrations * Experience with prompt engineering * Basic knowledge of Python, JavaScript or SQL * Experience working with data and reporting * Experience using AI for customer service, marketing, ecommerce or operational processes * Experience implementing AI solutions within a business environment What We're Looking For We're far more interested in what you've built than the qualifications you hold. If you've created AI agents, built automations, developed workflows or used AI to solve real-world problems, we'd love to hear about it. Show us what you've built. Tell us what problems you've solved. Demonstrate your curiosity and willingness to learn. Why Join The Big Phone Store? Sunday Times Best Places to Work 2026 (Small Business) Highly Commended for Ethnic Minorities Inclusion Mobile News Awards – Best Customer Service Express \& Star Awards – Sustainability, Growth \& Innovation You'll be joining a business that actively invests in technology, innovation and continuous improvement. You'll have the opportunity to work on projects that make a genuine impact across multiple departments. Benefits * Staff discount on technology products * Company pension scheme * Free onsite parking * Birthday paid day off after 2 years' service * Additional annual leave based on length of service * Salary sacrifice scheme * Team events and social activities * Career progression opportunities * Work for an award-winning employer recognised nationally for culture, customer service and innovation Eligibility * Applicants must currently reside in the United Kingdom * Applicants must have the unrestricted right to work in the UK * Visa sponsorship is not available for this position * Applications from candidates outside the UK will not be considered Recruitment Agencies: The Big Phone Store has a dedicated internal recruitment team and does not accept unsolicited CVs from recruitment agencies. Any CVs submitted without prior agreement will be treated as direct applications.