Project Manager

AI Project Manager We are currently recruiting for an AI Project Manager with ServiceNow and Chatbot experience to join one of our Insurance clients on a 6-month contract. Inside IR35 Hybrid Responsibilities: * Define project scope, delivery roadmaps and success criteria for AI-enabled services in partnership with Enterprise Technology functions. * Establish delivery governance, reporting cadences and controls, ensuring alignment with AI governance, ethical AI guidance and regulatory compliance requirements. * Lead end-to-end delivery of AI-enabled services, coordinating cross-functional teams of data/ knowledge analysts, engineers and product specialists. * Manage delivery of AI solutions leveraging automation capabilities, machine learning, natural language processing, generative and agentic AI, from initiation through to handover. * Oversee integration of AI capabilities into existing enterprise systems (ERP, CRM, cloud platforms, infrastructure management platforms etc.), managing scope, timeline and quality. * Break down AI features into sprints and milestones, managing delivery cadence and tracking velocity, quality and technical debt with the engineering team. * Manage cross-team dependencies across data pipelines, APIs and cloud infrastructure, working closely with ML engineers and platform teams. Experience * At least 12 years IT industry experience across project and programme management and service delivery, including delivering AI-enabled, digital or technology transformation services * Experience in working in a collaborative environment * Ability to articulate and document technology operations in detail * Experience and knowledge of end-to-end technology programme delivery, including recognised project methodologies (e.g. Agile/Scrum, PRINCE2 or PMP), service management, budgeting and people management, ideally spanning AI, data and cloud platforms * Experience with ServiceNow and Moveworks is highly desirable. * Ability to enable changes in operational processes and ability to work cooperatively with stakeholders and peers are essential * Experience with Claude and Copilot * Insurance/ Financial services experience * Strong understanding of IT Service Desk operations and support models. * Successfully led the rollout and adoption of chatbot solutions to improve service delivery, self-service capabilities, and operational efficiency. * Enhanced the colleague and end-user experience through technology and service improvements.