AI UX Conversational Analyst Internship

Who You Are * Recent Grad: Research focused Masters degree in Linguistics, Cognitive Science, or a similar field * Analytical Curiosity: You love digging into data to find the "Why" behind a user's behavior * Writing Skills: You can take a 10-sentence text and turn it into a 2-sentence conversational response without losing the meaning * Research Background: You have undertaken previous research projects in different areas. Cataloging experience is a plus * Some familiarity with LLMs (like Gemini) and a desire to learn professional tools * Mission-Aligned: You believe that everyone, regardless of their bank account, should have access to legal protection * Language/Translation Skills: You can understand the nuances in analyzing the style, tone, and language used by Copilot, and identify where users respond positively What the Job Involves * Rocket Lawyer is making the law affordable and simple * You will join the Rocket Copilot™ team to help us bridge the gap between complex legal logic and a friendly, human-centric conversational experience * This is a high-impact role where you will see your work live in a product used by millions * Transcript Analysis: Review anonymized chat logs to identify where Rocket Copilot "hallucinates" or where users feel frustrated by legal complexity * Research Design: Work with product, design, data, legal, and engineering teams to establish user-value focused research questions to assess user value and value gaps in our products * User Research Support: Help coordinate and take notes during usability sessions where real users interact with our AI agents * Quality Audit: Maintain a "Library of Truth"—documenting the best-performing conversational patterns to be reused across the platform * Outcome Focused: Focusing on producing insights on which conversations lead to conversion and engagement * Prompt Testing: Run "A/B tests" on different AI prompts to see which version provides the most helpful, legally safe, and engaging response * Style Guide/Rubric: Based on your insights during this internship, create a style guide on voice and tone to which users respond better * Reports to: Principal Product Manager * Location: Remote, but you must be located in the UK during the internship * Duration: June 8, 2026 - August 14, 2026, working 37.5 hours per week The Application Process * Recruiter Phone Screen * Role Assessment(s) * Hiring Manager Interview