AI Strategy Manager - Credit Cards

JOB TITLE: AI Strategy Manager - Credit Cards SALARY: £72,702 - £80,780 LOCATION(S): Chester or Manchester HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments, including hybrid working expectations, in line with our Flexibility Works policy. What you'll be doing This is your chance to help shape how AI is used across our Credit Cards business, turning ideas into practical solutions that improve customer outcomes, support growth and make work simpler for our teams. As an AI Strategy Manager, you'll sit at the centre of our AI transformation across the Credit Cards lifecycle. This isn't a pure strategy role - you'll be close to the detail, using AI tools hands-on to test ideas quickly, prove what works and help move successful opportunities towards delivery. You'll identify and prioritise high-impact AI use cases, build and manage a clear backlog, and lead rapid test-and-learn cycles that show where AI can create measurable value. You'll work closely with engineering, data science, product, platform and business teams to translate opportunities into clear experiments, track success metrics and support the scaling of solutions that have strong customer and commercial impact. A key part of the role will be building momentum. You'll help colleagues understand what AI can do in practice, bring technical and business teams together, and create the confidence needed to move from experimentation into meaningful adoption. You'll also play an important role in identifying external partnerships that could accelerate capability, delivery and future innovation. We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces and colleagues to make our Group a great place for everyone. What we're looking for * 3+ years' experience delivering AI, machine learning, data science or advanced analytics solutions end-to-end, with clear evidence of business impact. * 3+ years' experience shaping or delivering AI strategy, ideally within consumer lending, credit cards, financial services or another customer-led, regulated environment. * Hands-on experience using modern AI tools and techniques, including generative AI, agentic AI, machine learning or applied AI experimentation. * Strong experience working with cloud-based data and AI platforms, ideally including GCP, BigQuery, MLOps, CI/CD pipelines or version control tools such as Git. * Proven ability to turn ambiguous opportunities into prioritised backlogs, experiments, deliverables and measurable outcomes. * Strong stakeholder management skills, with the ability to simplify technical topics for non-technical audiences and influence across business, data, engineering and platform teams. And any experience of these would be great * Experience with internal data ecosystems, data products or large-scale customer data platforms. * Experience with advanced GenAI use cases such as RAG, copilots, agentic workflows, NLP, document processing or conversational AI. * Exposure to real-time decisioning, streaming architectures, model governance or regulatory environments. * Experience leading small teams, mentoring others or managing cross-functional workstreams. We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply. This is a place for you Our ambition is to be the leading UK business for diversity, equity, and inclusion supporting our customers, colleagues, and communities. We commit to crafting an environment in which everyone can thrive, learn, and develop. We provide reasonable adjustments during recruitment to reduce or remove barriers. Just let us know what you need. We offer a wide‑ranging benefits package, including: * A generous pension contribution of up to 15% * An annual performance‑related bonus * Share schemes including free shares * Benefits you can tailor to your lifestyle, such as discounted shopping * 30 days' holiday, plus bank holidays * A range of wellbeing initiatives and generous parental leave policies Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!