AI Engineering Manager - Leading Tech firm

We are partnering with a leading international consumer-facing organisation that is investing heavily in AI as part of its next phase of growth. AI is a strategic priority with strong executive sponsorship, and this role offers a rare opportunity to shape how AI products, platforms, and capabilities are built and scaled across a large customer base. This is not a research-focused role. Instead, you will be responsible for delivering customer-facing AI solutions that drive measurable business outcomes, improving customer experience, increasing operational efficiency, and accelerating speed to market. As AI Engineering Manager, you will lead the development of next-generation AI capabilities including conversational AI, voice AI, AI agents, GenAI-powered customer experiences, and intelligent automation. You will build and lead a high-performing team while partnering closely with business and technology stakeholders to take AI products from concept through to production. Key Responsibilities * Build, mentor, and scale a high-performing AI Engineering team * Lead the delivery of production-grade AI solutions across conversational AI, voicebots, AI agents, GenAI, and automation use cases * Define and execute the AI engineering strategy aligned to business objectives * Drive AI initiatives from proof of concept through deployment and ongoing optimisation * Partner with Product, Customer Experience, Marketing, Technology, Data, Governance, and Security teams * Translate business priorities into scalable AI products and services * Establish best practices for AI engineering, MLOps, deployment, monitoring, evaluation, and governance * Define and track KPIs focused on customer satisfaction, operational efficiency, automation, and time-to-market * Build an AI Centre of Excellence to support wider AI adoption across the organisation * Evaluate emerging AI technologies and identify opportunities to create competitive advantage Required Experience * Proven experience leading AI, Machine Learning, or Software Engineering teams * Strong hands-on technical background with Python and cloud platforms (AWS, Azure, or GCP) * Experience delivering AI products into production environments with measurable business impact * Strong understanding of Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), prompt engineering, and modern AI architectures * Experience building or deploying conversational AI, voice AI, chatbots, virtual assistants, AI agents, or other customer-facing AI products * Strong understanding of MLOps, deployment pipelines, monitoring, and AI governance * Ability to influence senior stakeholders and translate business challenges into scalable technical solutions What's on Offer * Salary of £100,000 - £110,000 plus benefits * Opportunity to shape AI strategy within a growing international business * Significant executive sponsorship and investment in AI * Ownership of a growing AI Engineering function * Hybrid working with flexibility * The chance to build AI products used by a large and diverse customer base * A highly visible role with genuine influence over the organisation's AI roadmap If you're passionate about building customer-facing AI products and want the opportunity to define how AI is scaled across a global organisation, we'd love to hear from you.