Senior Forward Deployed Engineer

About the Role As a Senior Forward Deployed Engineer (Sr. FDE) at Uniphore, you will take technical ownership of strategic AI solution deployments and lead the architecture, prototyping, and delivery of customer-specific applications on our Agentic AI platform. This role demands a deep technical skillset, sharp solution thinking, and the ability to guide both customers and internal teams through complex, high-stakes AI projects. You're not just coding - you're solving some of the most exciting challenges and problem solving in enterprise AI rollout, spanning enterprise data pipelines, multi-agent orchestration/workflows and RAG/SLM finetuning. Responsibilities * Lead the technical solution design and implementation of large-scale Agentic and Knowledge AI solutions for key enterprise clients. * Act as the primary technical point of contact during solution development and post-deployment optimization. * Own and execute projects end-to-end: from integration design to agent workflows and full-stack delivery. * Customize platform components as needed—integrating new APIs, building reusable tooling, or extending platform logic. * Collaborate closely with cross-functional teams internally and with customers to ensure solution success. * Provide structured feedback to Platform Engineering and Product on feature gaps and customer pain points. * Contribute to technical best practices and accelerate solution delivery through reusable assets, frameworks, and documentation. * Champion observability, monitoring, versioning and telemetry to ensure trustworthy and auditable AI agents. * Stay current on RAG, LLM/SLM advancements, Agentic AI tooling, vector/graph databases, retrieval optimizations, multi-modal systems, evaluation frameworks, GPU/Infra trends, fine tuning techniques, security/guardrails and broader landscape of Enterprise \& Agentic AI. Qualifications * Undergraduate, master’s degree or Phd in Computer Science or Data Science * 4–10+ years of experience in engineering, with 2+ years in customer-facing or field roles. * Proven success building and deploying AI/ML or data-intensive applications in production. * Deep full-stack development skills (Python, Node.js/Go, React/Vue) and DevOps experience (Docker, K8s, CI/CD). * Expertise in building data pipelines and integrating with enterprise systems (REST, Python, SQL, GraphQL, Webhooks etc). * Solid understanding of LLMs, Prompt engineering/tuning, Vector DBs (AstraDB, Pinecone, Weaviate etc), RAG pipelines (LlamaIndex, Haystack) and Agent/Workflow Orchestration (LangChain, LangGraph, CrewAI) * Knowledge of SLM Finetuning and Distillation is big advantage. * Experience and knowledge of Agentic development platforms and experience building and delivery enterprise agentic solutions is a huge advantage. * Ability to translate ambiguous customer needs into actionable engineering plans. * Strong leadership, mentoring, and project ownership abilities. * Excellent communication and collaboration across technical and business stakeholders.