Business Analyst - AI & Automation

Bathshack is looking for a genuinely curious Business Analyst to help us improve, automate and transform how we work across the business. It’s a really exciting role where you can make a difference across every department, tracking down inefficiencies and turning them into slick, scalable solutions - often powered by AI. Ideally, you’ll be based in our Antrim Head office, with the ability to travel to our other locations. Some working from home may also be possible. What you'll be doing * Getting embedded across departments - warehouse, logistics, finance, customer service and e-commerce - to understand how things really work * Identifying inefficiencies and friction points, and building a prioritised transformation roadmap * Experimenting with AI tools and building lightweight AI-powered tools and automations to solve real operational problems * Writing clear briefs for internal developers or external agencies, and owning projects through to delivery * Building trusted relationships across the business so problems surface to you early A bit about you * 3–5 years' experience in a business analyst, operations or process improvement role * Genuinely curious, with energy for understanding how complex operations work * Hands-on experience with AI tools, keen to experiment and build, not just observe * Strong communication skills, able to translate operational problems into clear technical briefs * Organised enough to manage a roadmap and multiple concurrent projects It would be great if you have * Experience in a retail, warehouse or office environment * Experience with low-code/no-code platforms * No development background required - just enough understanding to know what's technically feasible Why This Role is Interesting A rare opportunity to build a transformation function from scratch in a fast-moving retail business * Direct access to senior leadership and genuine influence over how the business evolves * Cross-functional scope - no two weeks will look the same * AI is central to the role, not an afterthought - you'll have real freedom to experiment * The e-commerce team is already ahead of the curve on automation and AI; you'll have experienced colleagues to learn from and build with * Real career growth potential as the transformation roadmap expands and the function matures Why Bathshack? * Salary of £32,000–£36,000 Dependant on Experience * Your birthday off- celebrate your day, on us. * Milestone awards - additional holiday at 3 and 5 years’ tenure. * Perks card - exclusive discounts on retail, travel, and more. * Staff discount - Because your bathroom deserves the best too. * Employee Assistance Programme for 24/7 wellbeing support. * Pension options including salary sacrifice. * Recognition through our Mighty Duck scheme and ongoing professional development via Bathshack Academy. Our Values * Trust \& Team Spirit – Support each other, succeed together. * Ultimate Customer Focus – We're dedicated to helping customers win.. * Bold, Brave \& Market Leading – We think big, build with purpose, and never settle. * Smart \& Sustainable Growth – Growing with intention, ambition and speed. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the role. * Can I use AI to prepare for interviews with Bathshack? * Preparation is fine. Interviews are completed without AI support so we can get to know you directly. Pay: £32,000.00-£36,000.00 per year Benefits: * Additional leave * Company events * Health \& wellbeing programme * On-site parking Work Location: In person