AI Software Engineer

Office: 10 Kings Hill Avenue, West Malling Type: Full-time on site Compensation: £45,000-£55,000 per annum £ Building our AI capability AI is creating new opportunities for businesses to work smarter, move faster, and unlock greater value from their data. We're investing in the capability, people, and expertise needed to help our customers turn that potential into real-world results. Our AI Practice designs and delivers practical solutions using Microsoft's AI, data, and cloud platforms. From AI agents and advanced analytics to Copilot-powered experiences, we help organisations solve meaningful business challenges while maintaining the security, governance, and control they expect. This is a chance to join at an exciting stage of growth. As part of a small, high-impact team, you'll help define how we deliver AI solutions, influence our technical direction, and play a key role in establishing a capability that will shape the future of Virtuoso and our customers. About the role We’re looking for a hands-on Software Engineer to create AI-powered products, agentic applications, and integrations across Azure and Microsoft 365. You’ll contribute across a broad technical brief spanning software engineering, data engineering, and solution architecture. You’ll take ownership throughout the solution lifecycle, from discovery and design through to build, optimisation, deployment, and continual improvement. AI will be part of both what you build and how you work, using coding agents to accelerate delivery while applying sound judgement about where AI adds genuine value. Just as importantly, you’ll work directly with customers to understand how their businesses operate, uncover the challenges worth solving, and shape practical solutions alongside them. You’ll combine technical depth with strong communication skills, building trusted relationships and delivering outcomes that make a meaningful difference.£45,000-£55,000 What you will be doing This role combines engineering excellence, customer engagement, and AI innovation. The sections below outline the technologies, capabilities, and ways of working that help us deliver practical solutions and measurable business outcomes. Core technology stack * Strong experience designing and delivering solutions using the Microsoft Power Platform, including Power Apps, Power Automate, Power BI, and Dataverse. * Proven ability to build business process automation and system integrations using Azure Logic Apps, Power Automate, and Microsoft cloud services. * Experience creating AI-powered assistants and business solutions using Microsoft Copilot Studio, including custom copilots, workflows, and integrations with Microsoft 365 * Strong understanding of the Microsoft 365 ecosystem, including SharePoint Online, Teams, Exchange Online, Entra ID, and the Microsoft Graph API. * Experience delivering solutions on Microsoft Azure, including serverless services, Functions, Logic Apps, API Management, and integration services. * Knowledge of the wider Microsoft AI platform, including Azure AI Foundry, Azure OpenAI, Cognitive Services, and AI governance best practices. * Ability to design and implement secure, scalable, cloud-native solutions with a focus on identity, automation, and business productivity. * Confident using GitHub and Azure DevOps for collaborative development, source control, CI/CD, and solution lifecycle management. * Experience with custom development using C#, .NET, or Python where advanced integration or AI capabilities are required. Modern AI development Practical experience designing, building, and deploying AI-powered solutions, with a strong understanding of the technologies, patterns, and trade-offs involved. * Experience working with leading Gen AI platforms and model providers. * Knowledge of agentic architectures, orchestration frameworks, and modern AI application development practices. * Familiarity with retrieval-based patterns, vector databases, and techniques for grounding AI solutions in business data. * Understanding of AI governance, safety, and responsible AI principles, including evaluation, guardrails, security, and compliance. * Ability to make pragmatic engineering decisions that balance cost, performance, accuracy, and user experience to deliver meaningful business outcomes. Understanding customers, designing outcomes Technology only creates value when it solves real business problems. We expect our engineers to be as comfortable understanding a customer's objectives as they are building the solution itself. * Work alongside customers to understand how their business operates, where the challenges are, and what success looks like. * Run discovery sessions that uncover opportunities for AI, automation, and data-driven improvement. * Help customers prioritise ideas and focus on solutions that deliver meaningful business outcomes. * Act as a trusted technical partner, providing clear guidance and pragmatic recommendations. * Communicate effectively with stakeholders at all levels, from operational teams to business leaders. * Build long-term trust through quality delivery, professional advice, and a genuine commitment to customer success. From discovery to delivery * Own solutions from discovery through to deployment, adoption, and continual improvement. * Work closely with customers and subject matter experts to shape and deliver meaningful outcomes. * Build trusted relationships throughout customer engagements, providing continuity and accountability. * Balance rapid delivery with sustainable engineering, making pragmatic decisions that stand the test of time. * Create reusable assets, clear documentation, and shared knowledge that help the wider team confidently support and further develop solutions over time. What you’ll bring * An excellent communicator who can simplify complex ideas and build confidence with both technical and business audiences. * Naturally collaborative, building trusted relationships and bringing people together to achieve shared outcomes. * Organised and self-directed, able to balance priorities and deliver in a fast-moving, customer-focused environment. * Curious, adaptable, and motivated to learn, embracing new technologies and ways of working. * Committed to helping others succeed through knowledge sharing, mentoring, and building capability across the team. * Takes ownership, shows initiative, and follows through on commitments. * Passionate about delivering exceptional customer experiences and creating solutions that make a genuine difference. Benefits We create rewarding roles for talented people and provide: * Funded training and development – Develop your skills with role-related technical courses, training, and exams. * Flexible working and leave – Work in a way that supports your life outside work, with 25 days' annual leave, additional long-service leave, and enhanced paid parental leave. * Quarterly bonus – Share in our success through a discretionary quarterly bonus scheme based on individual, team, and company performance. * Team socials – Connect with colleagues through regular social events, team activities, and celebrations. * Modern office environment – Enjoy modern offices with excellent facilities, including barista-style coffee, snacks, fresh fruit, gaming consoles, a dartboard, and spaces to unwind. * Subsidised gym membership – Stay active as part of our commitment to wellbeing. * Private health care – Access to private health care support when you need it. About Virtuoso Virtuoso is a people-first technology partner that helps ambitious organisations unlock the full value of Microsoft Cloud. Since 2011, we've simplified technology, strengthened cyber resilience, and enabled business growth through strategic guidance, expert delivery, and around-the-clock support. Our team combines deep technical expertise with exceptional customer care to help businesses work smarter, stay secure, and achieve more. More details on our company can be found on our careers page: https://virtuoso.tech/uk/careers/