Senior Business Analyst- i.AI

Details ----------- Reference number 469315 Salary £61,620 - £70,834 Salary is paid within the grade range shown below. As this is a GDAD role, the maximum salary includes a non-pensionable technical allowance, and successful candidates will be appointed somewhere within that range depending on assessment London: £61,620 - £68,570 + potential GDAD non pensionable technical allowance of up to £9,214. Total compensation up to £70,834 inclusive. A Civil Service Pension with an employer contribution of 28.97% GBP Job grade Grade 7### Contract type Fixed term Loan### Length of employment 12 Months### Business area DSIT - Digital, Technologies and Telecoms### Type of role Other### Working pattern Flexible working, Full-time, Job share, Part-time### Number of jobs available 1 Contents ------------ * Location * About the job * Benefits * Things you need to know * Apply and further information Location ------------ LondonAbout the job ----------------- Job summary About the Incubator for AI (i.AI) ===================================== The Incubator for AI (i.AI) is a fast moving, autonomous technical unit within the UK government. Our mission is to pioneer transformative applications of AI to build a better Britain. We operate under three core principles: Talent: We bring together the UK’s best AI talent across a range of functions. You will work alongside exceptional researchers and top government leaders, staying at the cutting edge of technology. Innovation: We set precedents for what is possible in government. We combine the pace of a start-up with the influence of being at the digital centre of government. You will test new ideas, expand what is possible, and leverage unique government data to create novel solutions. Impact: We are dedicated to using AI as a tool for public good - this can mean improving outcomes in schools, boosting housebuilding or providing more personalised support for those in need. With the backing of the Prime Minister, you will turn technical breakthroughs into real-world applications that affect millions of citizens. Job description About the job ================= We are a team at the forefront of applying cutting-edge AI to transform how people experience government services. Gov Voice is building a trusted, reusable AI voice service that makes it easier for people to access government services by phone. For millions of people, contact centres are one of the most important and highest-volume ways they interact with government. We are creating an AI-enabled voice capability that can make those interactions simpler, faster and easier to navigate. Gov Voice is part of the Department of Science, Innovation and Technology (DSIT), which is working to make digital government simpler, clearer and faster for everyone. This is not innovation for its own sake. We are building a real service for real users in a high-trust, high-scrutiny environment. Our aim is to create something practical, reusable and trusted that departments across government can adopt with confidence. This is a rare opportunity to work at the intersection of frontier AI and real-world delivery. You will be part of a multidisciplinary team bringing together product, delivery, AI, policy, operations, service design and technical expertise to solve complex problems that matter. If you are motivated by improving public services, shaping how AI is applied responsibly in government, and helping build services that could improve the experience of millions of people, this is an opportunity to make a genuine impact. What you will do ==================== As a Senior Business Analyst, you will play a central role in shaping how Gov Voice delivers value for users, departments and government as a whole. You will lead analysis across complex service environments, helping the team understand user needs, operational realities, business constraints and opportunities for change. You will work in a highly adaptive agile environment, carrying out deep analysis of organisations, processes and systems, and working closely with colleagues across product, delivery, policy, operations and technology. You will engage partner organisations through workshops, targeted investigation and collaborative problem-solving, and you will be comfortable interacting with senior stakeholders in fast-paced environments. As a Senior Business Analyst, you will: * Lead discovery and ongoing research to build a strong understanding of user needs across complex service journeys, ensuring the direction of the work remains focused on solving real problems for citizens * Shape future service models, mapping how services work today, identifying where AI voice technology could add value, and setting out clear, evidence-based opportunities for improvement * Define and maintain high-quality business requirements, collaborating with product, policy, technical and operational teams to ensure services develop in a coherent, user-centred and measurable way * Guide the team through planning and product development cycles, helping to prioritise features, refine hypotheses, and design meaningful tests that build confidence before wider rollout * Develop clear measures of success, including how the team will evaluate performance, quality, risk, and user and business outcomes * Bring stakeholders together across departments and professions, communicating insight clearly, facilitating alignment, and ensuring decisions are transparent, evidence-based and well understood This role will require you to move confidently between strategic thinking and hands-on delivery. At times, you will be helping define the future shape of a cross-government service; at others, you will be working closely with teams to break down problems, clarify requirements and support effective delivery. Person specification Person specification ======================== Essential experience We are interested in people who have: * Experience determining and shaping the analysis approach for complex business and user needs within an agile delivery environment, agreeing priorities and scope with teams, and producing high-quality artefacts such as user stories, acceptance criteria, and functional and non-functional requirements * Experience guiding teams to choose and apply effective modelling techniques to represent complex situations, understand context and root causes, and assess options in order to support clear recommendations * Experience leading the analysis and design of end-to-end processes, and testing and evaluating improvements to deliver measurable performance gains * Experience building and maintaining strong relationships across complex environments, influencing stakeholders, resolving issues and ensuring effective communication * Experience leading the analysis of system functionality and data flows, creating or overseeing models and documentation, and assessing the impact of system changes with relevant stakeholders * Experience advising on the value and scope of testing, defining business scenarios and acceptance criteria, and reviewing test plans, prototypes and outcomes to ensure requirements are met * Experience recommending appropriate user-centred analysis and user experience techniques, validating needs, and communicating how these shape service and system design to achieve business and user outcomes You may also bring experience of working across organisational boundaries, helping multiple teams align around a shared problem, and supporting the design of reusable services in complex operational settings. If you meet some of these criteria, but not every single one, we would still encourage you to apply. Why join us =============== This is the kind of role that comes along rarely: a chance to help shape how AI is used in real public services, in a setting where the work is visible, important and capable of making a real difference. You will work with talented, supportive and mission-driven colleagues across disciplines, and you will have the opportunity to contribute to a service that could be adopted widely across government. The problems are complex, the environment is fast-moving, and the potential public impact is significant. If you want to help build trusted AI-enabled services that are practical, scalable and focused on real user needs, we would love to hear from you. Technical skills We'll assess you against these technical skills during the selection process: * Candidates will be asked a scenario question by the panel and should be expected to respond to follow-up questions. Further details will be provided in advance, including the opportunity for candidates to prepare for the technical interview. Benefits ------------ Alongside your salary of £61,620, Department for Science, Innovation \& Technology contributes £17,851 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides . The Department for Science, Innovation and Technology offers a competitive mix of benefits including: * A culture of flexible working, such as job sharing, homeworking and compressed hours. * Automatic enrolment into the Civil Service Pension Scheme, with an employer contribution of 28.97%. * A minimum of 25 days of paid annual leave, increasing by 1 day per year up to a maximum of 30. * An extensive range of learning \& professional development opportunities, which all staff are actively encouraged to pursue. * Access to a range of retail, travel and lifestyle employee discounts. Office attendance The Department operates a discretionary hybrid working policy, which provides for a combination of working hours from your place of work and from your home in the UK. The current expectation for staff is to attend the office or non-home-based location for 40-60% of the time over the accounting period. Things you need to know --------------------------- Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.### Selection process details This vacancy is using Success Profiles , and will assess your Experience and Technical skills. Candidates will be required to submit a CV and responses to two application questions. Further details around what this will entail are listed on the application form. Applications will be sifted against the essential criteria, including relevant experience and motivation for the role. Shortlisted candidates will be invited to a preliminary call. Those who progress will then attend an interview, which will include questions on their application, a technical assessment, and a behavioural interview. For the technical assessment, candidates will be asked a scenario question by the panel and should be expected to respond to follow-up questions. Further details will be provided in advance, including the opportunity for candidates to prepare for the technical interview. Candidates may use AI tools to support this preparation. Appointment is conditional on successfully completing UK Government SC clearance. Prior clearance is not required — we will sponsor and support you. You should normally have been resident in the UK for 2 of the past 5 years. Employment is conditional on obtaining and maintaining the required clearance(s). For further information on National Security Vetting please visit the Demystifying Vetting website.. Due to the nature of this role, we are advertising this vacancy in London only. Sift and interview dates Sift and interview dates to be confirmed. Further Information Reasonable Adjustment We are proud to be a disability confident leader and we welcome applications from disabled candidates and candidates with long-term conditions. Information about the Disability Confident Scheme (DCS) and some examples of adjustments that we offer to disabled candidates and candidates with long-term health conditions during our recruitment process can be found in our DSIT Candidate Guidance. A DSIT Plain Text Version of the guidance is also available. We encourage candidates to discuss their adjustment needs by emailing the job contact which can be found under the contact point for applicants section. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. If successful and transferring from another Government Department a criminal record check may be carried out. New entrants are expected to join on the minimum of the pay band. A location based reserve list of successful candidates will be kept for 12 months. Should another role become available within that period you may be offered this position. Candidates who meet the minimum benchmark may be placed on a Reserve List for consideration for similar roles, including those at a lower grade. Candidates who narrowly miss the benchmark and are not placed on the Reserve List may still be considered for an offer in a similar role at a lower grade. Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you. Any move to the Department for Science, Innovation and Technology from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website. DSIT does not normally offer full home working (i.e. working at home); but we do offer a variety of flexible working options (including occasionally working from home). DSIT cannot offer Visa sponsorship to candidates through this campaign. DSIT holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify. In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. Existing Civil Servants and applicants from accredited NDPBs are eligible to apply,and can be considered on loan basis (Civil Servants) or secondment (accredited NDPBs). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return. Feedback Feedback will only be provided if you attend an interview or assessment.### Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check . See our vetting charter . People working with government assets must complete baseline personnel security standard (opens in new window) checks.### Nationality requirements This job is broadly open to the following groups: * UK nationals * nationals of the Republic of Ireland * nationals of Commonwealth countries who have the right to work in the UK * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) * individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 * Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.### Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .Apply and further information --------------------------------- This vacancy is part of the Great Place to Work for Veterans initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.### Contact point for applicants Job contact : * Name : Ben Sams * Email : ben.sams@dsit.gov.uk Recruitment team * Email : ben.sams@dsit.gov.uk Further information Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel that your application has not been treated in accordance with the recruitment principles, and wish to make a complaint, then you should contact in the first instance DSITrecruitment.grs@cabinetoffice.gov.uk . If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: Click here to visit Civil Service Commission/Complaints.