Agent Maestro - Closed Book Pensions Transformation & Agentic Operations

Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements. With more than 54,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand. A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts. About Atos Group Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris. About The Role The Agent Maestro is responsible for transforming of operational processes across the Closed Book Pensions business through the adoption of Atos Agentic methodologies and intelligent automation. This role owns the complete lifecycle of process transformation, taking business processes through a structured framework of Discover → Refine → Simplify → Optimise → Agentify The Agent Maestro will establish the standards, governance, operating model and execution framework required to transition manual and semi-automated pension administration processes into controlled, compliant, agent-driven services. Operating within a highly regulated environment, the role will ensure all agentic solutions are designed with governance, risk management, auditability, customer protection and operational resilience embedded from inception. The position acts as the bridge between business operations, technology, risk, compliance and customer governance functions, ensuring alignment with Atos principles of governance-by-design, operational accountability, controlled decision boundaries and human oversight. Key Responsibilities Lead Agentic Transformation * Define and own the Closed Book Pension Agentification Framework. * Establish transformation roadmaps aligned to business strategy, customer outcomes, and regulatory obligations. * Lead transformation initiatives from assessment through to production deployment. * Identify, assess, and prioritise processes suitable for agentification. * Deliver measurable improvements in productivity, quality, customer experience, and risk reduction. Design Future Operating Models * Analyse and redesign end-to-end pension administration processes. * Create target-state operating models suitable for autonomous and semi-autonomous agent execution. * Define human-agent interaction models, escalation paths, and control frameworks. * Standardise operational procedures and eliminate unnecessary complexity. Embed Governance, Risk \& Compliance * Establish governance frameworks for agentic operations. * Ensure compliance with FCA Consumer Duty, Operational Resilience requirements, Data Protection regulations, and Treating Customers Fairly principles. * Lead risk assessments and mitigation plans for transformation initiatives. * Support audit, compliance, and assurance activities. Build Agentic Capability \& Readiness * Design and maintain an Agentic Model Office environment. * Develop testing frameworks covering accuracy, resilience, compliance, business continuity, and customer outcomes. * Define production readiness criteria and lead pilot rollouts. * Establish standards for agent lifecycle management and performance monitoring. Influence Stakeholders \& Deliver Benefits * Partner with Operations, Technology, Risk, Compliance, Legal, Data, and Service Delivery teams. * Present business cases, transformation progress, and outcome metrics to senior stakeholders. * Develop KPI and KRI frameworks and drive continuous improvement. * Own benefits realisation and long-term adoption of agent-enabled services. Skills We Can't Do Without * Significant experience within pensions administration, life \& pensions, or regulated financial services. * Extensive business transformation and operating model design experience. * Strong expertise in process re-engineering, Lean, and continuous improvement methodologies. * Proven experience implementing automation, AI, or digital transformation solutions. * Deep understanding of risk, governance, and regulatory compliance within FCA-regulated environments. Skills We'd Like * Experience designing or managing AI-enabled and agentic operating models. * Experience establishing transformation governance frameworks and benefits realisation programmes. Benefits * 25 days annual leave plus public holidays * Pension Scheme with employer contributions matched up to 10% * Private Medical Cover * Income Protection * Life Assurance * Flexible Benefits Programme Diversity, Inclusion \& Accessibility At Atos, we are committed to creating an inclusive workplace where everyone can thrive. We are proud to be a Care Leaver Friendly Employer . If you require additional support during your application, please speak with your recruiter or contact our dedicated support team. As a Disability Confident Employer , we actively encourage applications from candidates of all backgrounds and abilities. We are committed to providing reasonable adjustments throughout the recruitment and assessment process and aim to ensure candidates who meet the minimum criteria for the role are given the opportunity to demonstrate their capabilities. Contact Information If you would like to discuss this opportunity or require recruitment support, please contact Recruitment Support Team @ UK-Recruitment-Support@atos.net Recruiter Elvira Dupcheva @ elvira.dupcheva@atos.ai Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. Choose your future. Choose Atos.